Privacy policy

Who we are

Trio Energy Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable privacy laws. This policy explains how we collect, use, store and protect personal data when you interact with our business, website, services or communications.

We provide energy consultancy and brokerage services, including:

• Business energy procurement
• Utility contract analysis
• Energy efficiency consultancy
• Carbon reduction and sustainability advice
• Energy market comparisons
• Supplier liaison and support

For the purposes of data protection law, Trio Energy Limited is the “data controller” of your personal data.

What personal data we collect

We may collect and process the following categories of personal data.

Information you provide directly

• Name and job title
• Company name
• Email address and telephone number
• Billing address
• Correspondence and enquiry details

Information related to consultancy services

• Utility account information
• Meter Point Administration Numbers (MPANs)
• Meter Point Reference Numbers (MPRNs)
• Energy consumption data
• Site addresses
• Supplier information and contract details

Technical information

• Device, browser and approximate location data collected through our website, where you have accepted cookies

How we use your data

We use personal data for the following purposes:

• Providing consultancy and brokerage services
• Responding to enquiries
• Managing customer relationships
• Preparing quotations and proposals
• Analysing utility and energy data
• Managing contracts and billing
• Sending service updates and administrative communications
• Improving our website and services
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring security

Where lawful, we may also send marketing communications about our services. You can opt out at any time.

Legal basis for processing

Under UK GDPR we rely on one or more of the following lawful bases.

Contract

Processing necessary to provide services or take steps before entering into a contract.

Legitimate interests

Processing necessary for our legitimate business interests, including business administration, service improvement, client relationship management, and network and information security. We ensure these interests do not override your rights and freedoms.

Legal obligation

Processing required to comply with applicable laws and regulations.

Consent

Where required, we will request your consent before sending marketing communications or placing non-essential cookies.

Sharing your information

We may share personal data with:

• Energy suppliers and brokers
• Meter operators and utility providers
• Professional advisers, including accountants and solicitors
• IT and cloud service providers
• CRM and email platform providers
• Regulatory authorities where legally required

We only share information necessary for the relevant purpose and ensure appropriate safeguards are in place. We do not sell personal data to third parties.

International transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are implemented, including UK adequacy regulations, International Data Transfer Agreements (IDTAs) and Standard Contractual Clauses (SCCs).

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements. When data is no longer required, it is securely deleted or anonymised.

Your rights

Under UK GDPR you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at info@trioenergy.co.uk or +44 330 320 9169.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience

You can manage cookie preferences through your browser settings.

Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or theft, disclosure, alteration and destruction. Measures may include:

• Secure cloud storage
• Access controls
• Password protection
• Encryption
• Staff confidentiality obligations

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk, by calling 0303 123 1113, or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to this policy

We may update this privacy policy from time to time. Any updates will be published on our website with a revised effective date.

Contact us

Trio Energy Limited
95 Gregory Boulevard
Nottingham
England
NG7 5JH

Email: info@trioenergy.co.uk
Phone: +44 330 320 9169