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Talk to someone who reads the bills.
Call the office and you’ll get a person, not a menu. Message us on WhatsApp if that’s easier, or send the form and we’ll come back within one working day.
Get in touch
Office
Trio Energy Limited
95 Gregory Boulevard
Nottingham, England
NG7 5JHExisting clients
If you have an account manager, call their direct line first — it’s on the bottom of your renewal pack. Anything urgent about a supply going off should go to your supplier’s emergency line, then tell us.
Sending a bill is faster than describing one
Attach a recent invoice for each utility to info@trioenergy.co.uk and we can usually give you an indication of the saving before we’ve even spoken. Meter numbers and the contract end date are the two things we need.
If someone calls claiming to be us
We never ring out of the blue asking you to confirm meter details or sign over the phone, and we never say we’re calling “from the national energy database”. If in doubt, hang up and call +44 330 320 9169.
Before you call, it might help to have:
A recent invoice
Any month will do. It carries your meter numbers, your current unit rate and standing charge, and usually the contract end date.
Your renewal letter
If your supplier has already written to you, the rate they’re offering is the number we’re trying to beat.
A list of sites
For multi-site businesses, addresses and postcodes are enough to start. We’ll find the meters from there.